Customer Success Manager

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

Our People:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Summary:

Customer Success Managers (CSMs) are trusted advisors to their client base and combine relationship management, education, and functional expertise to drive adoption, retention, and growth within assigned account portfolio.

Enterprise CSMs are responsible for successful adoption and expansion of the LSEG Data Platforms and LSEG Real Time Content within their accounts.

Equal parts trusted adviser and roadmap architect, the Enterprise CSMs engages with key collaborators, assist in reducing driven risk and find opportunities in their accounts. Through growing customer satisfaction and adoption, create the conditions for successful renewals and upsell growth potential.

To achieve this, Customer Success Managers at LSEG collaborate with internal teams & roles (Account Managers, Sales, Customer Support of various levels, data teams, administrative functions, Product & Programme management, Developer Advocates, Solutions Consultants & fellow CSMs).

What You'll Be Doing:

• Proactively seeks opportunities to build and enhance value for the customer and for LSEG
  Is seen as a specialist on their book of business and can articulate any risks, increasing available metrics to track customer health

• Build, maintain and bring to bear positive relationships with business decision makers and users to gain customer intelligence and influence adoption.

• Understands customer’s needs and how LSEG’s solutions can help fix them, increasing customer satisfaction with LSEG products

• Educate customers on how to use our enterprise platforms, content, and technologies tailored to use-case needs.

• Considers impact of market trends on customers and how it affects business benefits

• Provides valuable and timely customer insights to internal product and account teams

• May mentor and coach more junior team members.

What You'll Bring:

• Experience in the financial services industry, with a good understanding of regional financial market trends.

• Ability to map a customer’s business needs to product solutions.

• Strong project management, technical and problem-solving skills.

• Technical skills in the areas: cloud technologies, APIs, networks.

Why Join Us?

• A Diverse and Inclusive Workforce: an ability to work within a global, diverse, and inclusive company with 300 years heritage and 25,000 people; we have a variety of Inclusion Networks who are a powerful lever of belonging, great Referral Bonus Scheme

• Constant Learning:  90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, access to real-time economic data and news

• Professional Development: Quarterly Connects to ensure you meet your goals & objectives.

• Focus on Wellbeing: we have a hybrid working / flexible model, we promote physical health and provide access to Mental Health Support, daily "Me Hour", Annual wellness allowance

• Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.