Senior Manager, Product Adoption - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

As the Senior Manager, Product Adoption, you will accelerate the FreeWheel product adoption while contributing to revenue growth through new products and targeted initiatives led by FreeWheel. You will be a key role in enabling customers to unlock the full potential of FreeWheel’s platforms. Through a blend of expertise, innovation, and empathy, you will drive impactful customer transformation. Partnering with th Account Management and Strategic Relationships Management teams, you will deliver scalable, one-to-many enablement and structured onboarding to guide clients through every stage of their adoption journey. You will use your product expertise and customer service capabilities to help clients successfully deploy and maximise FreeWheel solutions, supporting broader revenue goals, and delivering exceptional product experiences.

Job Description

Core Responsibilities

• Advertising platform account management covering product adoption and revenue development via specific initiatives on products (programmatic, marketplace, Hylda, data, etc.) and specific actions such as workshops, training, account team support in weekly/QBR, project management.

• Assist in capturing customer requirements and collaborate with internal teams to implement solutions that address common business needs.

• Participate in cross-functional meetings to represent the customer perspective during discussions about product enhancements.

• Owning all necessary internal relationships in order to deliver their mission and more specifically product briefing, GTM support, programmatic teams (DSP Account Management, Marketplace Operations, etc.) 

• Supporting Streaming Hub Account Managers in delivering specific initiatives customised for the clients or coming from FreeWheel including Product evolutions, new products, cross-borders initiatives (co-viewing), etc.

Skills and Experience

• More than 5 years of experience in publisher development or sales experience in the online video/advertising/internet marketing field with at least 1-2 years of experience in a client-facing project manager capacity with publishers.

• Proven ability and track record in developing and closing deals

• Understanding of online video industry and business models (ad-supported in particular)

• Familiarity with digital technology platforms 

• Appetite for technology based consulting

• Excellent communication (both written and verbal), negotiation and presentation skills

• Fluent in English (additional languages are an advantage)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.