Crédit Agricole CIB - Head of Capital Market - Middle Office - CASPL

Manage Middle Office teams to ensure that the daily activities are processed, settled and delivered smoothly and efficiently on all perimeters covered.Lead projects and conduct reviews of processes to further optimize Productivity, Quality and SecurityPay attention to potential operational risk and work on preventive measures.Introduce new measures to automate work processes and in response to market changes using automation tools.Work towards a zero operational error environment.Engages in direct customer contact to ensure quality and timely services in transactions processing and inquiries are provided.Recommend on resource allocation to achieve operation efficiency, participate to recruitment and all Human Capital actions for CMM.Ensure the management of the teams (animation, recruitment, trends, definitions of goals, appraisal, training. Ensure strong team cohesion and implement Human Capital actions for your perimeter.Maintain high level of co-ordination between regional middle offices.Participate to global, regional and local projects such as new information systems, new activities development, innovative solutions etc…Ensure the change management related to various transversal projects and actions plans defined Propose actions or processes reviews to improve efficiency and security of trades processingEnsure KPI/KRI are produced and duly commented to the management and partners Develop effective reporting to the Head of Capital Market Operations and the Global head of Middle-Office.  Develop a strong functional link with all other CMO teams interacting with them to ensure a trusted and smooth relation.