AGL transport & logistics - Site Lead M/F

Manage the day-to-day operations of site warehouse activities, ensure compliance with SOPs, accountability of stocks therein, meeting site GM target, liaison with other departments and customer relationship management. Key Responsibilities: 1. Forecast and plan dispatch schedules to achieve On-Time-In-Full (OTIF) delivery 2. Implement sound operational procedures to optimize the GM 3. Prepare periodic reports and submit to management 4. Maintain good relations with the Client and address their issues amicably 5. Ensure adherence to health and safety procedures 6. Coordinate and control the order cycle 7. Analyze data to monitor performance, forecast demand and plan improvements 8. Hold daily operation review meetings with the team to have full visibility of truck position (loading, offloading, order release status etc.) 9. Liaise closely with the client to ensure release of trucks (ECTS)to various routes 10. Liaise closely with Finance on collection of outstanding balances 11. Proactively check on potential or actual shipment failures and agree on a solution that will achieve customer satisfaction. 12. Proactively contact the Client when service issues may affect delivery commitments, understand their needs to recommend an appropriate solution in a timely manner